{"id":398,"date":"2025-11-20T04:45:28","date_gmt":"2025-11-20T04:45:28","guid":{"rendered":"https:\/\/thehappyfamily.ca\/?page_id=398"},"modified":"2026-01-04T22:57:12","modified_gmt":"2026-01-04T22:57:12","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/thehappyfamily.ca\/?page_id=398","title":{"rendered":"Refund & Returns"},"content":{"rendered":"\t\t
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At The Happy Family<\/strong>, we take great pride in offering fresh, homemade frozen products made on our family farm.
Because our items are perishable food products<\/strong>, we follow strict handling and safety guidelines.<\/p>

Please review our Refund & Returns Policy below.<\/p>

Perishable Products Policy<\/strong><\/h3>

For health and safety reasons, we cannot accept returns<\/strong> of frozen meat or any perishable food items.<\/p>

Once the product has left our farm and been delivered or picked up, it cannot be returned, resold, or restocked.<\/p>

Refund Eligibility<\/strong><\/h3>

We are committed to quality and customer satisfaction.
Refunds may be issued only in the following cases<\/strong>:<\/p>

\u2714 Wrong item received<\/h4>

You received a different product than what you ordered.<\/p>

\u2714 Damaged packaging upon pickup\/delivery<\/h4>

Visible damage to the package (torn, leaking, unsealed).<\/p>

\u2714 Product quality issue<\/h4>

If you believe the product is unsafe or compromised before use<\/strong>, please contact us immediately with photos.<\/p>

Not Eligible for Refunds<\/strong><\/h3>

We cannot offer refunds in these situations:<\/p>

\u2718 After the product has been opened or cooked
\u2718 If the product was improperly stored after pickup
\u2718 Change of mind
\u2718 Refusal to pick up an order after it has been prepared
\u2718 Melted or thawed products caused by late pickup<\/p>

What We Need From You<\/strong><\/h3>

To process any refund request quickly, please provide:<\/p>